If you are not satisfied with the items in your order, please send them back to us within 30 days of receipt in their original condition for a full refund.

You are responsible for return shipping fees unless there was an error in shipping.

We cannot exchange any product if it has been opened. Also, we cannot accept exchanges on food items.

If your product arrives damaged or broken, please contact us immediately so that we can resolve the issue.

Duties and taxes are often collected on shipments sent outside the United States. These fees are paid directly to the customs agencies in the destination country. These fees cannot be refunded if you wish to return an item.

Please use our email contact form to request a return.

We will not accept a return without an RMA number.

We suggest that if you are using our packing material to return the item that you double-check that it is closed securely. This is especially important for items that we initially shipped in a padded envelope. The self-sealing glue is only meant to be used once, so make sure that you tape down the flap.

Please note that Vat19.com cannot be held responsible for damage to products that occurs from improper packing.

Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but we can't eat the cost of shipping. It just wouldn't taste good.