Frequently Asked Questions
I Haven't Yet Ordered
All orders placed before 2PM CST are shipped the same business day. Otherwise, they are shipped the following business day. Please note that Saturday and Sunday are not considered business days.
We offer FREE SHIPPING worldwide.
Yes! In addition to all major credit cards (Visa, MC, AMEX, and Discover), we also accept PayPal, ApplePay, and GooglePay.
Yes! We offer expedited delivery services via UPS. You can find out prices by using the shipping calculator on any product page or the shopping cart page.
Yes! Please select the United States as your country during checkout.
Not at this time. You will need to place separate orders.
No and yes. We do not accept personal checks, but we do accept money orders and cashier's checks. Please
click here for more information about mailing in your order.
I've Already Placed an Order
You should have received an email from us with instructions on how to track your order after it shipped.
You can also view details of your order by visiting our order tracking page.
If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please
email us for assistance.
If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please
email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.
Instructions for what you should do in the event that something is wrong with your order are available
here.
All international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.
DVD-specific issues
Before Vat19 became the destination for the most curiously awesome products and gifts, we specialized in making fantastic DVD productions. Check out our DVD FAQ for issues related specifically to our DVDs.
If you still require assistance, please contact us!
